Background Resources on the Public Safety Industry
National Association of State 9-1-1 Administrators (NASNA) Home Page
The Association of Public-Safety Communications Officials International (APCO) Home Page
National Emergency Number Association (NENA) Home Page
Congressional Research Service Emergency Communications: The Future of 911 November 21, 2008
FCC Consumer facts about Wireless 9-1-1 can be found at the attached link.
Canada's 9-1-1 emergency A dispute over who should pay to fix outdated emergency dispatch systems is delaying a solution for slow response times and costing lives.
2008 Article in the Emergency Number Professional Magazine on the Health of the 9-1-1 Emergency Network in the United States.
NG9-1-1 Institute Resources Page
Linda Moore, Congressional Research Service, An Emergency Communications Safety Net: Integrating 9-1-1 and Other Services (Updated September 2005) (available here).
Dale Hatfield, A Report on Technical and Operational Issues Impacting The Provision of Wireless Enhanced 9-1-1 Services (prepared for the Federal Communications Commission 2002) (available here).
Institute for Defense Analyses, Task Force Report: Science and Technology, A Report to the President's Commission on Law Enforcement and Administration of Justice (June 3, 1967) (available here).
Network Reliability and Interoperability Council (NRIC), Home Page (available here).
NASNA's prepaid wireless resolution This is a serious funding issue facing all state 9-1-1 administrators today.
News clips on the issue of public safety funding in the United States today.
Restore your 9-1-1 Budget. Read this article published in the April 09 edition of Mission Critical Communications.
United States Government Accountability Office, Uneven Implementation of Wireless Enhanced 9-1-1 Raises Prospect of Piecemeal Availability for Years to Come, at 19-20 (November 2003) (available here).
United States Government Accountability Office, States' Collection and Use of Funds for Wireless Enhanced 9-1-1 Services, at 16 (March 2006) (available here).
Next-Generation Technology Resources
National Governor's Association (NGA) Center for Best Practices, Issue Brief: State Strategies for Accelerating Enhanced 9-1-1 Implementation (April 28, 2004) (available here)
National Association of State Chief Information Officers (NASCIO), Getting Started in Cross-Boundary Collaboration: What State CIOs Need to Know (2007) (available here).
National Emergency Number Association White Paper on Next Generation 9-1-1 (NENA Next Gen 9-1-1 White Paper). This document highlights the urgent need for change in the public safety communications infrastructure.
Berkman Center for Internet & Society, Roadmap for Open ICT Ecosystems, at 9-10 (2005) (available here).
State-Specific Public Safety Resources
National Association of State 9-1-1 Administrators, List of State 9-1-1 Web-Sites (available here).
California State Auditor, Wireless Enhanced 9-1-1: The State Has Successfully Begun Implementation, but Better Monitoring of Expenditures and Wireless 9-1-1 Wait Times Is Needed (August 2004) (available here).
Michigan Emergency Telephone Service
Committee (ETSC), 2006 Report to the Michigan Legislature Enhanced 9-1-1 (available here).
The Commonwealth of Massachusetts State 9-1-1 Department issued final rules for prepaid wireless 9-1-1 fees and multi-line telephone system (MLTS) E9-1-1 requirements effective July 1, 2009.
While recent legislation in Maine and Texas adopted the Point of Sale solution for prepaid fees, the Massachusetts rules followed the Tennessee model by adopting an approach in which the carrier can choose to assess the .75 fee monthly on each customer or to use a formula based on the average revenue per user and the number of minutes used in the state. Links to both rules follow:
State of Montana, BASIC and ENHANCED 9-1-1 Funding Guidelines (Adopted by 9-1-1 Advisory Council June 28, 2006) (available here).
State of New Hampshire, Enhanced 9-1-1 System Performance Audit Report (January 2006) (available here).
John J. Heldrich Center for Workforce Development, Profile of the New Jersey E9-1-1 System (series of four reports on New Jersey's E9-1-1, available here).
Bob Bailey, The New York State Wireless Enhanced 9-1-1 Project: Lessons Learned (May 2002) (available here).
North Dakota State Auditor, Performance Audit Report: 911 Fees Collection and Use, at 12-13(November 18, 2005) (available here).
The Tennessee Advisory Commission on Intergovernmental Relations, Emergency Challenge: A Study of E9-1-1 Technology and Funding Structure in Tennessee (February 2006) (available here).
Virginia Information Technologies Agency, Wireless E9-1-1 Services Board FY2006 Annual Report (October 2006) (available here).
Public Education Resources
Public education piece on what to do when the public dials 9-1-1. This Word document can be edited for use across the country by placing your specific information. This informative education piece was sponsored by Intergraph Public Safety.
9-1-1 for Kids 9-1-1 for Kids® is the official caller training education program for the United States, Canada and the Cayman Islands, all countries which use 9-1-1 as its universal emergency number. The program teaches students how to save lives & property and respond to disaster situations through the proper use of 9-1-1. The 9-1-1 for Kids programs implemented by local, federal and international public safety: dispatch centers, agencies and organizations throughout schools, youth organizations & activities and community events.