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Free iCERT / 911.gov Webinar - Using Supplemental 911 Location Data to Improve Emergency Response

Updated: Jan 13

Noon (EDT) "State of 911" Webinar on July 9, 2019.

Hosted by the National 911 Office, this iCERT / NASNA / NENA Webinar will share best practices regarding supplemental location tools available now and how they help 911 better locate callers. LINK TO RECORDING - WWW.911.gov/webinars-2019.html


A 911 caller's location is considered the most critical piece of information required to properly route the call and provide emergency response in a timely fashion. Location information will continue to improve as technology and emergency communications improve, but what is available today? One such tool this webinar will discuss is a new resource, "Recommended Best Practices for Supplemental 911 Location Data", that describes; how supplemental 911 location data is provided to PSAPs, compares those processes to the way location information is provided by traditional 911 call processes, and recommends a set of best practices to guide the development, delivery and use of supplemental 911 location data. The document was developed by the Industry Council for Emergency Response Technologies (iCERT), the National Association of State 911 Administrators (NASNA) and the National 911 Program.

Speakers include:

Jeff Robertson, General Manager for Public Safety, RapidSOS (Representing iCERT)

John Snapp, VP of Technology, Carrier Services, West Safety (Representing iCERT) \

Jim Lake, Director, Charleston County Consolidated 9-1-1 Center

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