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Have you heard about the PSAP of the Future? Imagine an innovative solution that leverages the latest technologies to improve emergency response times and save lives. This game-changer is the PSAP of the Future. A unique collaboration with iCERT, its members, and IWCE.

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With features like satellite communications, AI language translation, next-generation core services, texting image and video transmissions, and real-time data analytics, emergency responders can quickly and accurately assess a situation, dispatch the appropriate resources, and provide critical information to those in need. By analyzing data gathered from various sources, including voice-and-data aggregations, CAD systems, and situational awareness dashboards, it can be integrated with other data from closely related emergencies, allowing responders to better predict and allocate resources where they are most needed.


IWCE24 attendees experienced for the first time the transformative potential of the PSAP of the Future. This immersive experience dropped visitors into an NG911 call in progress and followed the flow from incident to response using emerging and advanced technologies from iCERT member companies.

Participating Members


This self-guided, interactive journey takes you through every stage of an NG911 call, showcasing the innovative technologies and solutions behind the calls. The iCERT Members providing the technology were available firsthand to answer any questions about their NG911 products and services. 

PSAP of the Future is a vision of handling emergency communications as a highly complex and integrated technology ecosystem. Developed in collaboration with consultants, vendors, and 911 authorities alike, 911 professionals are taking a holistic approach to designing and implementing these futuristic systems to interoperate seamlessly to revolutionize emergency response.

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