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2025 Events iCERT-only events provide one-stop networking and directory-level access for collaboration, cooperation, alliances, business-to-business networking, intelligence, and relationship building with the industry’s marque organizations. Additionally, these events are an excellent opportunity for your organization to gain visibility and exposure while supporting iCERT. Click here to find the sponsorship that best promotes your brand to potential customers and partners. 911 Goes to Washington February 23-26 Washington, DC Learn More IWCE Expo & Conference March 17-20 Las Vegas, NV Learn More Spring Member Meeting May Seattle, WA More Details to Come iCERT Reception at NASNA June 21 Long Beach, CA More Details to Come NENA Conference & Expo June 21-26 Long Beach, CA Learn More APCO 2025 July 27-30 Baltimore, MD Learn More Fall Member Meeting TBD Washington, DC More Details to Come 2024 Past Events 911 GTW IWCE Spring Member Meeting NASNA NENA APCO Fall Member Meeting

MARKETING COMMITTEE Co- Chair - Holly Blanks, Director - Pulsiam Co-Chair - Jeffrey Berend, Partner - Redflash Group The primary function of the iCERT Marketing Committee (“MARCOM”) is to serve as a central point of collaboration and discussion among member companies’ marketing professionals for both the betterment of the marketing processes of the entire public safety technology industry and the marketing practices of iCERT as a trade association. These overall goals may be achieved via activities internal to MARCOM, recommendations to or collaboration with other Committees or Working Groups, and/or recommendations for Board Action. MARCOM will also perform other duties, as noted below, and as may be assigned by the Board. In practice, MARCOM’S responsibilities are: Use the trade association format to collaborate and share common concerns Hold periodic monthly or bi-monthly meeting Develop tools and processes to assist with public safety marketing, communication, and education Produce educational/instructional materials/webinars/other materials Offer ideas and shared resources to assist with iCERT’s marketing needs Social media and imaging/webinars PR/public relations/news releases Marketing to/within trade shows and events – gather speaking opportunities for members Website assistance/ideas Literature and materials Monitoring and reviewing new/proposed and/or changes to emergency response technologies’ marketing standards and best practices; Monitor and advise the membership on new and emerging marketing/communication issues Recommending and assisting with the delivery of technology education programs to the membership Working with iCERT member companies’ marketing staffs as needed Recommending, where possible, clear consensus-based proposals and actions to the Board of Directors. The MARCOM will help the Board in selecting the wisest course of action and preferred alternative, and always preserve and respect the appropriate balance among competing interests of iCERT’s members. I WOULD LIKE TO LEARN MORE/JOIN Choose Committee / Working Group (please select from dropdown) Thank you for your interest! Click to Send Message

MEMBERSHIP APPLICATION FORM We welcome all qualified technology organizations that support emergency response and related technologies. Please review all terms and conditions including our Membership Dues /Tiers and complete the iCERT Membership Form, below. This information will help us evaluate your application. Should you have any questions during this process, or need more information, please contact us . Thank you for your interest in iCERT. iCERT Member Application Country (please choose from drop down list ) Perferred Payment Method (please choose from dropdown list) # of Fulltime Employees (please choose from dropdown list) Please Select Total Company Revenue Category (please choose from dropdown list) Please select the Committee or Working Group you are most interested in learning more about: Policy Committee Marketing Committee Interoperability Working Group Cybersecurity Working Group Innovation & Technology Committee Small Member / Entrepreneur Working Group Max 15MB - MB PLEASE SEND JPEG/GIF OF YOUR LOGO FOR THE iCERT WEBSITE. Upload File Upload supported file (Max 15MB) Thank you for your application to iCERT! We will respond soon. TO SUBMIT YOUR APPLICATION - PRESS HERE By clicking "Submit", above, I hereby certify that I have read, understand, and agree to the rules, policies, and bylaws of iCERT , including the Deltek RFP Program, that I am authorized by my organization to apply for iCERT membership, including the dues obligation, and that I understand that our membership is not effective until accepted by iCERT.

2024 Fall Member Meeting Presentations Chris Tucker_11.13_9:05 Cloud Technology_11.13_3:55 EENA_11.14_10:05 WIN_11.13_9:35 Paris 2024 Olympics_11.13_4:25 Market Trends_11.14_10:45 Craig Rollins_11.13_9:45 CIVTAK_11.13_4:55 ECC of the Future_11.14_11:15 Post Election_11.13_1:00 EU AI Act_11.14_9:05 Policy Comm_11.14_12:00 Thank You Sponsors!

iCERT COMMITTEES & WORKING GROUPS Policy Committee Marketing Committee Interoperability Working Group Cybersecurity Working Group Innovation Committee Small Member/Entrepreneur Committee & Working Group Structure - For iCERT Members Much of iCERT's public-facing activities are accomplished via our member driven and populated advisory Committees and Working Groups, overseen by our Board leadership. The Board delegates operations and agendas to the Executive Director but retains all decision-making and final authority over iCERT, hence the importance of a Member's role on the Board. iCERT's has two main advisory Committees; the Innovation and Technology Committee, and the Policy Committee, and several specialized Committees. Issues/topics managed by iCERT are often assigned to one of these advisory Committees (they coordinate efforts, and may work in concert if the matter requires such attention). To maintain a nimble process, below each Committee are subject-specific smaller Working Groups that are assigned to quickly examine an issue/topic within a defined timeline, and provide information, research, or even and initial action recommendation for their respective full Committee. Thorough discussion and debate at the Working Group level, which is then reviewed at the Committee level, allows more iCERT members to voice their opinions and provide useful input to the process. Actions such as a formal position, regulatory filing, intervention, press release, or public iCERT Policy Statement require a Board majority vote. iCERT Working Groups Working Groups' activities, focus, and memberships change frequently as issues arise and are managed or projects assigned by a Committee or the Board reach a conclusion. Group activity often follows with the current activity/relevance of an issue to our industry and/or a common issue among Members. iCERT White Paper Development Process iCERT's members often have diverse, even conflicting points of view - that's inherent in the trade association model. However, as part of iCERT membership, they recognize and agree that a balanced and open fact-based educational debate will often yield the best opportunity for industry advancement. Below is a list of other Committees/Working Groups that are under review for enactment: Land Mobile Radio (LMR) Computer Aided Dispatch (CAD) Geographical Information Systems (GIS) -------------------------- As such, our process of diverse group membership, multiple levels of review (Working Group, Committee, and Board of Directors), and quality control through the Executive Director is designed to meet with our overall goals for White Paper content: Fact-based technical accuracy Clarity and ease of understanding Balanced objective explanation of issues Clear notation and acknowledgement of the business or technical preferences of a contributor or contributors Fairness in treatment and recognition of "all sides" of a controversy Clearly setting forth/identifying areas of consensus and highlighting where more effort is needed to reach consensus iCERT White Papers are not "marketing brochures" - we seek to provide balanced useful information that permits the reader to come to reasoned conclusions in the context of all points of view and based on a reader's particular circumstances.

MEMBERSHIP TIERS Make Your Voice Heard – Make Your Voice Count There is no better time to become a member of iCERT. We have i nitiated a new Strategic Plan, expanded our membership, and are reintroducing our brand around the country and the world. Membership in iCERT makes a powerful statement about your organization - you support the best technology for first responders. Please contact us at executivedirector@theindustrycouncil.org with your information or access the membership form here N OTE: iCERT's Board of Directors has revised iCERT's dues structure for NEW memberships initiated in 2021 or later. JOIN NOW Dues Categories – iCERT Board and General Membership (for New Memberships Initiated in 2021 or later and Renewals July 2021 or later) Board of Directors LEVEL TOTAL ANNUAL REVENUE ANNUAL DUES # Seats Tier A $50mil or More $20,000 11 Tier B $3mil or More But Less Than $50mil $12,000 4 Tier C Less Than $3mil $6,000 2 General Membership LEVEL TOTAL ANNUAL REVENUE ANNUAL DUES Tier 1 $100mil or More $10,000 Tier 2 $10mil or More But Less than $100mil $8,000 Tier 3 $5mil or More But Less than $10mil $6,000 Tier 4 $2mil or More But Less than $5mil $4,000 Tier 5 Less Than $2mil $2,000 Tier 6 E. Entrepreneur $500 Click Here for Membership Dues Terms & Conditions Membership Dues are U.S. Dollars only, and are based on total company reven ue. Entrepreneur Membership is limited to single individual sole proprietor consultancies. Previous Membership Dues Levels

APCO APCO 2024, APCO International’s Annual Conference & Expo, is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Starting August 4, APCO 2024 offers four days of educational sessions, committee meetings, and special events paired with two full days of exhibits. APCO August 4-7 APCO attendees represent a wide range of organizations, including emergency communications centers, law enforcement, fire service, emergency medical services, and government agencies, along with service providers and commercial vendors. APCO Registration & Info iCERT Member Happy Hour Monday, August 5 Join iCERT for Happy Hour at APCO on August 5 from 5 to 6 p.m. at the Rocks Lounge in the Hyatt Regency Orlando lobby. iCERT Members Exhibiting at APCO The Exhibit Hall will be open August 5-6. Please take a moment to visit iCERT Members at their booths as they launch new products, provide equipment for test drives, and meet with attendees to discuss purchases or problems. Attend Sessions with iCERT Member Speakers Drop into a session focused on frontline telecommunicators, leadership development, comm center management, cutting-edge issues, technology, and more from iCERT Members, L3Harris, GeoComm, Carbyne, Amazon Web Services, CentralSquare, NGA, Mission Critical Partners, and Exacom.

PUBLIC SAFETY LEGISLATION iCERT POSITIONS 1.23.24 Joint Letter to Congress in Support of NG911 Funding 11.28.23 Letter in Support of HR 6319 7.25.23 Joint Letter to Congress in Support of HR 3565 3.8.23 Letter to House Committee Members E&C Hearing 2.26.23 NG911 National Security Op-Ed The House Energy and Commerce Committee has scheduled a March 22 hearing on infrastructure investment and the Leading Infrastructure For Tomorrow’s America (LIFT America) Act, which was introduced last week and which, along with funding for energy, water, and health care infrastructure, includes $80 billion for broadband deployment, and $15 billion to fund the deployment and implementation of next generation 9-1-1 services. The hearing is scheduled to begin at 11 a.m. and will be conducted remotely via videoconferencing. 2024 2024 iCERT Policy Platform Anti-Swatting Legislation 2023 2023 iCERT Policy Platform 2022 Spectrum Innovation Act 2021 H.R. 1848 Introduced - Includes NG911 Funding Large infrastructure Bill covers many topics, including public safety 3.22.21 House Hearing on Infrastructure Investment Scheduled for 3.22.21 Link to Hearing - https://energycommerce.house.gov/committee-activity/hearings/full-committee-hearing-on-lift-america-revitalizing-our-nations 3.11.21 Infrastructure Bill That Includes $15B in NG 9-1-1 Funding Introduced into House The 32 Democratic members of the Energy and Commerce Committee introduced the Leading Infrastructure For Tomorrow’s America Act (LIFT America Act) which includes $15 billion in next-generation 9-1-1 (NG 9-1-1) funding. The legislation invests more than $312 billion in clean energy, energy efficiency, drinking water, broadband, and health care infrastructure. The bill, if passed by the House and Senate, would allocate $15 billion in grants for the deployment and implementation of NG 9-1-1 services across the country to protect American lives through more accessible, interoperable, effective and resilient 9-1-1 services that allow callers to send text messages, images or videos to 9-1-1 in times of emergency. The Association of Public-Safety Communications Officials (APCO) International noted that the NG 9-1-1 portion of the bill also includes other key provisions, including protecting and building upon existing investments in NG 9-1-1, promoting interoperability, preserving state and local control, providing significant resources for cybersecurity, establishing a mechanism for ongoing public-safety input for the grant program and achieving NG 9-1-1 capabilities for emergency communications centers nationwide. The National Emergency Number Association (NENA) expressed concern about some of the provisions in the bill. The association noted that the introduced bill includes elements that it said could “complicate and delay NG 9-1-1 deployments, waste scarce federal resources and shift authority over 9-1-1 from states and localities to the federal government.” Energy & Commerce Press Release -https://energycommerce.house.gov/newsroom/press-releases/ec-democrats-introduce-lift-america-act-that-invests-in-clean-energy Bill Text - https://energycommerce.house.gov/sites/democrats.energycommerce.house.gov/files/documents/LIFT%20American%20Bill%20Text.pdf Legislative Information - https://www.congress.gov/bill/117th-congress/house-bill/1848?q=%7B%22search%22%3A%5B%22HR1848%22%5D%7D&s=1&r=1 Additional Articles - Urgent Communications - https://urgentcomm.com/2021/03/17/house-proposes-15-billion-for-ng911-funding-in-new-infrastructure-bill/?utm_source=dlvr.it&utm_medium=twitter 2020 Bills Related to 911 Fee Diversion H.R.5928 “Fee Integrity and Responsibilities and to Regain Essential Spectrum for Public-safety Operators Needed to Deploy Equipment Reliably Act of 2020” (“FIRST RESPONDER Act”) This bill was introduced in the House on Feb. 18, 2020 and includes provisions related to 911 fee diversion that are largely the same as those in H.R.2165 (described above). However, it would also require the FCC, within 180 days, to establish an interagency strike force to study how the Federal Government can most expeditiously end 911 fee diversion by a State or taxing jurisdiction. The bill also includes provisions to repeal the T-Band take-back provisions. For more on the T-Band, see previous section. Bills Related to NG911 Funding S.3246 “Spectrum Management and Reallocation for Taxpayers Act” (“SMART Act”) This bill was introduced in the Senate in Jan 2020. Like H.R.2760, S.1479, and H.R.2741, this bill would also provide $12B of funding for NG911. However, it does not include any of the more detailed provisions included in the NG911 Act. The bill would pay for NG911 funds by auctioning commercial spectrum in the 3700-4200 MHz band (“C Band”). Note that the FCC has already adopted rules for reallocating and auctioning the C Band spectrum. 2019 Bills Related to the Reclassification of 911 Telecommunicators H.R.1629 & S.1015 “Supporting Accurate Views of Emergency Services Act of 2019” (“SAVES Act”) Bill Overview: These bills were introduced in March/April 2019 and each enjoys bipartisan support. The two bills are identical, directing the Office of Management and Budget to categorize public safety telecommunicators as a protective service occupation under the Standard Occupational Classification System. Bills Related to the Repeal of T-Band Provisions H.R.451 & S.2748 “Don’t Break Up the T-Band Act of 2019” Bill Overview: These bills were introduced in 2019, and both enjoy bipartisan support. These bills would repeal Section 6103 of the Middle-Class Tax Relief and Job Creation Act of 2012, which requires the FCC to reallocate the T-Band spectrum from public safety to commercial use by Feb. 2021 and requires public safety users to clear out of the spectrum by Feb. 2023. H.R.451 was marked up by the House Subcommittee on Communications & Technology on Mar. 10, 2020 and amended to include the 911 fee diversion provisions from H.R.5928 (described below). The amended bill was approved by the Subcommittee and sent back to the full House Energy & Commerce Committee. Bills Related to 911 Fee Diversion H.R.2165 “9-1-1 Fee Integrity Act” Bill Overview: This bill was introduced in the House on Apr. 9, 2019. It would require the FCC, within 180 days, to issue final rules designating those expenditures that are acceptable for use of 911 fees, taxes, or charges, and amends the Wireless Communications and Public Safety Act of 1999 (47 U.S.C. 615a–1(f)) to reflect adherence to the FCC’s new rules. Bills Related to NG911 Funding H.R.2760 & S.1479 “Next Generation 9-1-1 Act of 2019” (“NG911 Act”) These bills, which are identical, were introduced in May 2019. They would provide $12B of federal funding to support NG911 implementation. H.R.2741: “Leading Infrastructure for Tomorrow’s America Act” (“LIFT America Act”) This bill was introduced in the House in May 2019. The bill includes a number of infrastructure investment provisions, including NG911 provisions that align with the provisions of the NG911 Act (described above). 2018 & Before RAY BAUM'S Act of 2018 H.R.1625 (Division P) Passed as part of the Consolidated Appropriations Act, 2018 115th Congress 3.23.2018 Became Public Law No: 115-141. (TXT | PDF ) (All Actions ) The bill directs the FCC to (1) complete a proceeding within 18 months to consider adopting rules to ensure that the dispatchable location is conveyed with all 911 calls, regardless of technology platform and including 911 calls placed from multiline telephone systems; and (2) conduct a study on the public safety benefits, technical feasibility, and cost of making telecommunications service provider-owned Wi-Fi access points and other unlicensed technologies available to the public for direct access to 911 services during times of emergency when mobile service is unavailable.' Kari's Law of 2018 H.R.582 Signed into Law February 16, 2018 Kari’s Law Act of 2017, Pub. L. No. 115-127, 132 Stat. 326 (2018) (codified at 47 U.S.C. § 623) The bill requires that multi-line telephone systems permit users to directly dial 911 without having to first dial 9 or any other code. The bill also would require that installers of those systems configure them to provide notification to a central location at the facility when 911 is dialed. National 911 Education Month Resolutions of 2018 S.Res.476 S. Res 476 established April 2018 as National 9-1-1 Education Month and urges Government officials, parents, teachers, school administrators, caregivers, businesses, non-profit organizations, and the people of the United States to observe the month with appropriate ceremonies, training events and activities. NG911 Advancement Act of 2012 H.R.3630 (Subtitle E) Provides $115m for Next Generation 9-1-1 and begins a multi-year process of building a public safety broadband network that must interconnect with NG9-1-1 Systems. Additionally the law requires studies examining current 9-1-1 fees and the costs associated with Next Generation 9-1-1 – valuable information that will allow Congress to address NG9-1-1 system development, deployment, and maintenance funding issues. New and Emerging Technologies (NET) 911 Improvement Act of 2008 H.R.3403 An act to promote and enhance public safety by facilitating the rapid deployment of IP-enabled 9-1-1 and E9-1-1 services, encourage the Nation's transition to a national IP-enabled emergency network, and improve 9-1-1 and E9-1-1 access to those with disabilities. Food, Conservation and Energy Act of 2008 ("Farm Bill”) Pub. Law 110-246 (PDF) Section 6107 of the 2008 Farm Bill, contained in Public Law 110-246 enables the Secretary of Agriculture to make loans to improve 9-1-1 access to entities eligible to borrow from the Rural Utilities Service (RUS). Such eligible entities include state or local governments or other public entities, Indian tribes and emergency communications equipment providers. The loans could be used for facilities and equipment to expand or improve 9-1-1 access and interoperable emergency communications. Government imposed fees, including state or local 9-1-1 fees, can be used as security for a loan. Implementing Recommendations of the 9/11 Commission Act of 2007 H.R.1 (Title XXII) Pub. Law 110-53 (PDF) Makes $43.5 million available for PSAP grants authorized by the ENHANCE 911 Act of 2004 after 180 day rulemaking to determine criteria to receive grants (Title XXIII) Authorizes $950 million per year for fiscal years 2008-2012 for a State Homeland Security Grant Program (Title I, Sec. 2004) and makes clear that such funds can be utilized for "supporting Public Safety Answering Points” (Title I, Sec. 2008) Authorizes nearly $3.5 billion in Emergency Management Performance Grants which can be used for the construction of Emergency Operations Centers (Title II) Establishes an Interoperable Emergency Communications Grant Program and authorizes $1.6 billion in grant funding for fiscal years 2009-2012 (Title III) ENHANCE 911 Act of 2004 H.R.5419 Established a National 9-1-1 Office charged with coordinating the implementation of 9-1-1 service at the Federal, State and local levels and administered a Federal 9-1-1 grant program; includes language to ensure funds collected on telecommunications bills for enhancing emergency 9-1-1 services are only used for the support of 9-1-1. Wireless Communications and Public Safety Act of 1999 H.R.438 Pub. Law 106-81 (PDF) An Act to promote and enhance public safety through use of 9-1-1 as the universal emergency assistance number, further deployment of wireless 9-1-1 service, support of States in upgrading 9-1-1 capabilities and related functions, encouragement of construction and operation of seamless, ubiquitous, and reliable networks for personal wireless services, and for other purposes.

Public Safety Legislation FCC Filings Research & Publications What is NG911? National 9-1-1 Office Resource Page Education Video - "SIP In A Network" Video - "Why Use SIP?" Video - "Basics of SIP Trunking" Video - "SIP Advanced" Emergency Response Technology Explained Funding NIST Funding Programs and Contests Cybersecurity Cyber Resource Guide Verizon - Annual Cybersecurity Report NG9 - 1-1 Standards Next Generation 9-1-1 Standards Identification and Review Next-Generation Technology Berkman Center for Internet & Society, Roadmap for Open ICT Ecosystems, at 9-10 (2005) State-Specific Public Safety NCSL - National Conference of State Legislatures Resources NCSL - 9-1-1 Legislation NASNA - State 9-1-1 Contacts Background Resources on the Public Safety Industry APCO - The Association of Public-Safety Communications Officials-International APCO - Standards to Download FCC - Task Force on Optimal PSAP Architecture FCC - Federal Communications Commission FCC - Public Safety and Homeland Security Bureau FCC - National Broadband Plan FCC - Electronic Comment Filing System FCC - Electronic Document Management System FCC - Form 477 Broadband Deployment Data FCC - Annual Fee Reports FCC - Public Safety Support Center Portal FCC- Emergency Alert System Test Reporting System FCC - Enhanced 9-1-1 Wireless Services FEMA - Federal Emergency Management Agency Federal Register First Net Authority IAED - International Academies of Emergency Dispatch IAED - EPDS Protocols IWCE & Critical Communications National 9-1-1 Office NACO - National Association of Counties NASNA - National Association of State 9-1-1 Administrators National Council of State Legislatures Tracking Database National Minimum Training Guidelines National States Geographic Information Council National 9-1-1 Education Program NENA - National Emergency Number Association NG9-1-1 Institute NG9-1-1 Institute Resources Page NG9-1-1 Federal 9-1-1 Legislation NIST - National Institute of Standards and Technology Cybersecurity NRIC - Network Reliability and Interoperability Council Public Safety Canada Public Safety Canada - Consultation on a Governance Framework for a Nationwide Public Safety Broadband Network SAFECOM SAFECOM Resources TR Daily (Paid Newsletter - Vendor to iCERT) 9-1-1 for Kids 9-1-1 Wellness Foundation

iCERT Fall Member Meeting Collaborate & Innovate November 2-3, 2023 Amazon HQ2 1770 Crystal Drive Arlington, VA 22202 2023 Fall Member Meeting Presentations AI Impacts on Public Safety - Strengths & Threats Harmonizing the Symphony of Ones & Zeros - Data Integration in Action MCPTT Presentation NG911 Interoperability Task Force Women in 911 Cybersecurity Thank You Sponsors!

Overview Our nation and our communities face increasing challenges that require the most effective emergency response systems possible to keep our citizens safe. Addressing these challenges requires the development and implementation of emergency response solutions that leverage new and emerging technologies widely used by U.S. consumers, such as mobile 5G, IoT, Cloud, and AI, as well as solutions uniquely designed to meet the mission critical needs of public safety agencies. iCERT supports State and Federal policies that promote the development and widespread adoption of advanced emergency response technologies, works with other associations to deliver on stakeholder requirements, and will seek to advance policies that achieve the objectives listed. iCERT 2025 Policy Platform (FINAL Nov 21 2024).pdf 1 Increase Funding for New Technologies iCERT will actively support efforts to increase funding for advanced emergency response systems that leverage new and emerging technologies. 2 Increase Technological Innovation iCERT will actively work to increase innovation in the emergency response ecosystem by promoting public policies that usher in more advanced and resilient products, networks, and solutions, and we will work with the public safety community to address associated human resource opportunities and challenges. 3 Promote Open Standards & Interoperability iCERT will actively support the use of open technology standards and efforts to improve interoperability across the entire emergency response ecosystem. 4 Protect Against Cyber Threats iCERT will work with its members, Federal, State, and Local government agencies, and affected stakeholders to promote cybersecurity practices that protect emergency response systems against cyber-based attacks. 5 Promote Competition iCERT will work to promote pro-competitive policies that ensure all competitors are treated fairly and equitably without regard to size or other factors.

Have you heard about the PSAP of the Future? Imagine an innovative solution that leverages the latest technologies to improve emergency response times and save lives. This game-changer is the PSAP of the Future. A unique collaboration with iCERT, its members, and IWCE. With features like satellite communications, AI language translation, next-generation core services, texting image and video transmissions, and real-time data analytics, emergency responders can quickly and accurately assess a situation, dispatch the appropriate resources, and provide critical information to those in need. By analyzing data gathered from various sources, including voice-and-data aggregations, CAD systems, and situational awareness dashboards, it can be integrated with other data from closely related emergencies, allowing responders to better predict and allocate resources where they are most needed. IWCE24 attendees experienced for the first time the transformative potential of the PSAP of the Future. This immersive experience dropped visitors into an NG911 call in progress and followed the flow from incident to response using emerging and advanced technologies from iCERT member companies. Participating Members This self-guided, interactive journey takes you through every stage of an NG911 call , showcasing the innovative technologies and solutions behind the calls. The iCERT Members providing the technology were available firsthand to answer any questions about their NG911 products and services. PSAP of the Future is a vision of handling emergency communications as a highly complex and integrated technology ecosystem. Developed in collaboration with consultants, vendors, and 911 authorities alike, 911 professionals are taking a holistic approach to designing and implementing these futuristic systems to interoperate seamlessly to revolutionize emergency response.