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Both the FCC and US Congress have taken actions

November 19, 2020

Input Sought on ‘988’ Location ID Costs; Implementation Clarified

The FCC’s Wireline Competition Bureau today (11/19/20) requested input to inform a report to Congress on the costs and feasibility of conveying automatic dispatchable location information with "988" calls to the national suicide prevention and mental health crisis hotline system. The National Suicide Hotline Designation Act signed into law by President Trump last month requires the report to be submitted to Congress by April 17, 2021, the bureau noted in a public notice released today (11/19/20) in WC docket 18-336. The bureau also clarified that while the Act set a deadline for designating 988 as the nationwide abbreviated dialing code for reaching the hotline within one year of enactment, the Act "is silent on implementation" and thus the July 16, 2022, implementation deadline previously set by the FCC remains unchanged. It also said that the FCC’s original Oct. 16, 2020, effective date for designating 988 as the nationwide number for reaching the hotline has been superseded by the Act, which set Oct. 17, 2021, as the effective date for designation of 988. Comments are due Dec. 21 and replies are due Jan. 11, 2021.

October 17, 2020

September 21, 2020

The House also passed the National Suicide Hotline Designation Act (S 2661), which would designate "988" as the national suicide prevention and mental health crisis hotline. It was introduced by Sen. Cory Gardner (R., Colo.). The Senate passed the bill in May (TR Daily, May 13), and the House Energy and Commerce Committee passed a companion bill (HR 4194) in July (TR Daily, July 15).

Also in July, the FCC adopted an order to designate 988 a national hotline (TR Daily, July 16), but it gave providers two years to implement the designation, whereas the bills would only allow one yea

June 23, 2020

For Immediate Release FCC WILL VOTE AT JULY MEETING ON FINAL RULES DESIGNATING ‘988’ AS 3-DIGIT NUMBER FOR NATIONAL SUICIDE PREVENTION HOTLINE Rules Would Help Combat Rising Suicide Rates by Making It Easier for Americans in Crisis to Obtain Assistance from Trained Counselors --

WASHINGTON, June 23, 2020—Federal Communications Commission Chairman Ajit Pai today presented his colleagues with draft rules to establish 988 as the new, nationwide, 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. The rules, if adopted by the Commission at its July 16 Open Meeting, would require all phone service providers to begin directing all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022.

While this transition takes place, Americans who need help should continue to contact the Lifeline by calling 1-800-273-8255 (1-800-273- TALK) and through online chats. “988 will save lives. Helping Americans in crisis connect to counselors trained in suicide prevention is one of the most important things we can do at the FCC,” said Chairman Pai. “We believe that 988—which has an echo of the 911 number we all know as an emergency number—will help people access mental health services. Establishing this special purpose number will also highlight the urgency of addressing rising suicide rates in America and reduce the stigma too often associated with seeking assistance from suicide prevention and mental health services. I hope my colleagues will join me in supporting these final rules. By doing so, we would send a message to every American: You are not alone.”

If adopted, these rules would apply to all telecommunications carriers as well as all interconnected and one-way Voice over Internet Protocol (VoIP) service providers. They would be required to complete this transition by July 16, 2022. The draft final rules reject a request from phone service providers for a longer transition period. But they also reflect the real challenges of such a nationwide effort including the need for widespread network changes and providing time for Congress, other federal agencies, and local call centers to prepare for the expected increase in the volume of calls.

Under the proposed rules, calls to 988 would be directed to 1-800-273-TALK, which will remain operational before and after the 988 transition is completed. An FCC staff report to Congress in 2019 proposed establishing 988 as the three-digit code for the National Suicide Prevention Lifeline. Staff analyzed various options and determined 988 was the best option for increasing access to crisis resources and ensuring the fastest possible transition.

The National Suicide Prevention Lifeline is a national network of approximately 170 crisis centers. The centers are supported by local and state, public and private sources, as well as with Congressional appropriations through the Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA). ### Media Relations: (202) 418-0500 / ASL: (844) 432-2275 / TTY: (888) 835-5322 / Twitter: @FCC /

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