2/17/20 Effective Date of FCC 911 Order for Multi-Line Telephone Systems

Effected organizations take note.

UPDATE: February 17, 2020 - FCC Order issued December 5, 2019 Washington, D.C.


The FCC August 2019 Multi-Line 911 Order - here: https://prodnet.www.neca.org/publicationsdocs/wwpdf/fcc1976.pdf… has been published in the Federal Register https://govinfo.gov/content/pkg/FR-2019-12-05/pdf/2019-20137.pdf…


In this document, the Federal Communications Commission (the FCC or Commission) adopts rules for 911 calls made from multi-line telephone systems (MLTS), pursuant to Kari’s Law, the conveyance of dispatchable location with 911 calls, as directed by RAY BAUM’S Act, and the consolidation of the Commission’s 911 rules.


The President recently signed into law two statutes designed to improve emergency calling:

  • Kari’s Law applies to MLTS, which are telephone systems that serve consumers in environments such as office buildings, campuses, and hotels. Kari’s Law requires MLTS systems in the United States to enable users to dial 911 directly, without having to dial a prefix to reach an outside line, and to provide for notification (e.g., to a front desk or security office) when a 911 call is made;

  • RAY BAUM’S Act requires the Commission to conduct a rulemaking proceeding to consider adopting rules to ensure that ‘‘dispatchable location’’ is conveyed with 911 calls, regardless of the technological platform used, so that 911 call centers will receive the caller’s location automatically and can dispatch responders more quickly. ‘‘Dispatchable location’’ is defined as ‘‘the street address of the calling party, and additional information such as room number, floor number, or similar information necessary to adequately identify the location of the calling party.’’ The Commission adopts rules to implement Kari’s Law and initiates the rulemaking on dispatchable location required by RAY BAUM’S Act.

  • The Commission also consolidates the Commission’s existing 911 rules into a single rule part.


February 17, 2020 Update: REMINDER - KARI’S LAW REQUIREMENTS FOR 911 DIRECT DIAL FROM MULTI-LINE PHONES EFFECTIVE TODAY - 2/17/2020 -


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